Refund policy

Return & Refund Policy

We stand behind the craftsmanship of our series. If your TopShade product does not meet our standard of excellence upon arrival, we are here to help.

• 14-Day Window: You have 14 calendar days to start a return of an item from the date you received it. Customer pays for return shipping.
• Condition: To be eligible for a return, your item must be unused, in the same condition that you received it.
• Exclusions: Items damaged through improper installation or "wear and tear" from extreme weather use outside of suggested ratings are not eligible for return.
• Refunds are credited within 10 days of receipt of unit.

How to Start a Return

Please email us at support@topshade.store with your order number and a brief description of the issue. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Contact Us

If you have any questions on how to return your item to us, contact support@topshade.store.